Preguntas frecuentes

Respuestas rápidas, con instrucciones detalladas cuando las necesites.

Open a question for the short answer. Each answer links to the relevant part of the Cómo usar guide for complete setup or navigation steps.

Primeros pasos

Cuenta y configuración inicial

Qué should I set up before recording my primer turno?

Verificar your cuenta, set your country, currency and language, agregar your primer empresa, introduce its reglas salariales, and create a local-datos copia de seguridad.

Ver la lista de configuración inicial
Cuando is the aplicación navigation menu?

After signing in, tap the menu icon in the esquina superior izquierda. The menú lateral contains all principal areas, the interruptor de tema oscuro, and Cerrar sesión.

Ver la guía de navegación
Will my selected language work without an internet connection?

Yes. ClockNeXt loads the last downloaded catalog from the device at startup. When online, it refreshes the selected language once in the background. Changing language requires a connection the first time that catalog is downloaded.

See language settings
Why do I need to agregar a empresa before clocking in?

Each turno must belong to a empresa so ClockNeXt can aplicaciónly the correct tarifa por hora, reglas de descanso, complementos, and domingo or festivo pay.

Learn how to configure a empresa
Puedo use ClockNeXt for more than one empleador?

All features are free, including multiple companies, schedule, OCR imports, earnings tools, reports, and local backup.

Ver la configuración de empresa y los límites del plan
Why is there no company selector on some pages?

When only one company is registered, ClockNeXt selects and displays it automatically. The company selector appears when two or more companies are available.

See how app navigation works

Scheduling

Planning and importing upcoming shifts

How do I add an upcoming work schedule?

Schedule is available for free. Open Schedule and choose Add manually. If you have multiple companies, select one; a single company is used automatically. Enter the date, start time, end time, and an optional note, then save it.

See the Schedule instructions
Why is Schedule locked?

Schedule is free. Open Schedule from the menu to use manual scheduling, OCR imports, duplication, completion, and reminders.

See Schedule access and setup
Can I import a schedule from a picture or PDF?

Yes. Open Schedule, select a company, and choose Import with OCR. Scan a gallery image, camera photo, or PDF, then review and correct every result before saving. On mobile, ClockNeXt reads the image with the device OCR engine. On web and PWA, it uses browser OCR, then both paths use the same schedule parser.

See the OCR schedule-import steps
When does a schedule move to History?

After the planned end time passes, the Mark completed button appears. Tap it to move the schedule to worked-shift History. If you do not tap it, ClockNeXt moves ended schedules to History when the app next checks the local schedule list.

Learn how schedule completion works
Does a completed schedule count toward my earnings?

A pending schedule does not count. A schedule counts only after it has moved to History, either through Start now and End now, Mark completed, or the local automatic move after its end time.

See the difference between schedules and worked shifts
Can I edit or delete a schedule?

Yes. Open the schedule action menu and choose Edit, Duplicate, or Delete. Duplicate lets you change the date or time before saving a new schedule.

See schedule management
How do I repeat the same schedule on another date?

Open the schedule action menu and choose Duplicate. ClockNeXt copies the company, times, and note into a new schedule form. Select the new date, make any changes, and save.

See how to duplicate schedules
Will ClockNeXt remind me before a scheduled shift?

Yes on the installed mobile app. When Schedule Reminders is enabled, the phone schedules local notifications one hour before the shift, five minutes before clock-in, and at the planned end time to remind you to clock out. Reminders update when you edit the schedule and are cancelled when you delete, start, end, or complete the schedule.

See how schedule reminders work
Will schedule reminders work on web or PWA?

No, not as reliable schedule push notifications. ClockNeXt does not send work schedules to the backend, so web and PWA do not have server-side shift reminders. Use the installed mobile app for local schedule reminders.

See the web and PWA reminder limit
Will mobile schedule reminders work when ClockNeXt is closed?

Yes. Android or iOS stores the local reminder, so the mobile app does not need to remain open. Notifications must be allowed in the device settings, and uninstalling the app removes its reminders.

Check reminder settings

Hora tracking

Registrar y corregir turnos

Cómo registrar entrada and registrar salida?

Open Tracker, select the company, add an optional note, and tap Clock In. Return to Tracker and tap Clock Out when the shift ends. If today's Schedule has a planned shift, use Start now to clock in from that scheduled shift and End now to clock out.

See the Seguimiento instructions
Qué if I forgot to registrar entrada or entered the wrong hora?

Abre Historial. You can agregar a completed turno manually or editar an existente turno before calculating ganancias or exporting a informe.

Ver cómo gestionar el historial de turnos
Can I copy a completed shift to another date?

Yes. In History, tap the duplicate icon on an ended shift. The new form keeps the same company, start time, end time, and note. Change the date or times, then save the new shift.

See History controls
Why is my Historial page empty?

If you have multiple companies, select the company whose shifts you want to see. A single company is selected automatically. Also reset the date filter if the selected period excludes your shifts.

Ver filtros y controles del historial

Wages

Rates and earnings

Cómo ClockNeXt calcular domingo and festivo pay?

Public holidays use the country selected in Settings. Each company keeps its own Sunday and public-holiday multipliers. A 2.00x multiplier doubles the base hourly rate for eligible hours. If both rules apply at once, ClockNeXt uses the higher multiplier rather than multiplying twice.

Ver la configuración salarial de domingos y festivos
How do descansos no pagados affect my estimación salarial?

A break rule tells ClockNeXt when to remove unpaid time. For example, "longer than 6 hours, remove 30 minutes" changes a 7-hour shift to 6 hours 30 minutes of paid base time.

Ver la configuración de reglas de descanso
Can evening, night, and late-night extras have different weekend rates?

Yes. Edit the company, open each timed extra, choose its start and end time, and enter separate rates for Mon-Fri, Saturday, and Sunday.

See timed-extra setup
What happens to wage rules after midnight?

At 00:00, ClockNeXt starts a new calendar day. The hours after midnight use the next day's weekday or weekend extra rate and its Sunday or public-holiday rule. For example, Saturday 22:00 to Sunday 02:00 uses Saturday rates before midnight and Sunday rates after midnight.

See the midnight example
Where do I change the country used for public holidays?

Open Settings and change Country. That one country setting controls the public-holiday calendar for every company, so there is no separate wage-rule country inside Edit Company.

See regional settings
Why can I not open Ganancias?

Ganancias es una función Standard. iniciar the disponible Standard prueba or subscribe from Configuración to unlock pago bruto, deducciones, pago neto, and detallado desgloses salariales.

Ver cómo funcionan las ganancias
Why are no ganancias shown after I open the Ganancias page?

Selecciona a fecha range that contains completed turnos. You can then filter by one empresa or review all empresas.

Ver el flujo de ganancias
Can I import worked shifts into Earnings with OCR?

Yes. Earnings uses the same OCR parser as Schedule, but imported worked shifts must be linked to a company and are saved into History. Once they are in History, Earnings and Reports can use them.

See Earnings OCR import

Informes y planes

Exportaciones, suscripciones y uso compartido

Cómo create a informe for my empleador?

Abre Informes, selecciona the empresa and fecha range, confirm the totals, and elige an disponible exportar option.

See the informe-exportar steps
Qué es disponible on Basic compared with Standard?

All ClockNeXt features are free, including multiple companies, schedule, OCR import, Excel export, and richer earnings tools.

See the plan overview
Do I need a trial or subscription?

No trial is required. ClockNeXt features are now free.

Ver la configuración de suscripción
Why is exportación a Excelar or informe sharing deshabilitado?

These actions require active Standard access. informe sharing also requires a supervisor correo electrónico in the selected empresa's configuración.

Ver requisitos de informes
Cuando can I subscribe or resubscribe to Standard?

Abre Configuración and use elige Standard Plan or Resubscribe to Standard. The screen also displays the actual estado de suscripción and finalizar fecha.

Ver la configuración de suscripción

Datos y cuenta

Copias de seguridad, notificaciones y referidos

Están mis turnos automatically stored in my online cuenta?

No. Work records, schedules, clients, wage rules, earnings settings, and report data stay local by default. Account sync handles account-level information only and does not replace a local-data backup.

Ver instrucciones de copia de seguridad y restauración
Cómo move my ClockNeXt datos to another teléfono?

Use copia de seguridad local datos in Configuración, guardar the file to cloud or file storage, then install ClockNeXt on the other teléfono and use restaurar local datos.

Ver la guía de transferencia de datos
Cuando do I find messages from ClockNeXt?

Open Notifications from the drawer. Pull down to refresh, mark messages as read, delete one message, or clear the inbox. Broadcast messages are shown as coming from ClockNeXt Team.

Ver la guía de notificaciones
Cómo invite someone with my código de referido?

Abre Referidos to ver your unique code and link, then use compartir or copiar.

Ver cómo funcionan los referidos