Preguntas frecuentes
Respuestas rápidas, con instrucciones detalladas cuando las necesites.
Open a question for the short answer. Each answer links to the relevant part of the Cómo usar guide for complete setup or navigation steps.
Primeros pasos
Cuenta y configuración inicial
Qué should I set up before recording my primer turno?
Verificar your cuenta, set your country, currency and language, agregar your primer empresa, introduce its reglas salariales, and create a local-datos copia de seguridad.
Ver la lista de configuración inicialCuando is the aplicación navigation menu?
After signing in, tap the menu icon in the esquina superior izquierda. The menú lateral contains all principal areas, the interruptor de tema oscuro, and Cerrar sesión.
Ver la guÃa de navegaciónWill my selected language work without an internet connection?
Yes. ClockNeXt loads the last downloaded catalog from the device at startup. When online, it refreshes the selected language once in the background. Changing language requires a connection the first time that catalog is downloaded.
See language settingsWhy do I need to agregar a empresa before clocking in?
Each turno must belong to a empresa so ClockNeXt can aplicaciónly the correct tarifa por hora, reglas de descanso, complementos, and domingo or festivo pay.
Learn how to configure a empresaPuedo use ClockNeXt for more than one empleador?
Yes. You can add multiple companies with separate wage settings. ClockNeXt keeps each company rate, break rules, extras, supervisor email, and reporting details separate.
Ver la configuración de empresa y los lÃmites del planWhy is there no company selector on some pages?
When only one company is registered, ClockNeXt selects and displays it automatically. The company selector appears when two or more companies are available.
See how app navigation worksScheduling
Planning and importing upcoming shifts
How do I add an upcoming work schedule?
Open Schedule and choose Add manually. If you have multiple companies, select one; a single company is used automatically. Enter the date, start time, end time, and an optional note, then save it.
See the Schedule instructionsCan I import a schedule from a picture or PDF?
Yes. Open Schedule, select a company, and choose Import Shifts. Select a gallery image, take a photo, or upload a PDF. ClockNeXt uses text recognition to detect the shifts, then lets you review and correct every result before saving.
See the shift-import stepsWhen does a schedule move to History?
After the planned end time passes, the Mark completed button appears. Tap it to move the schedule to worked-shift History. If you do not tap it, ClockNeXt moves ended schedules to History when the app next checks the local schedule list.
Learn how schedule completion worksDoes a completed schedule count toward my earnings?
A pending schedule does not count. A schedule counts only after it has moved to History, either through Start now and End now, Mark completed, or the local automatic move after its end time.
See the difference between schedules and worked shiftsCan I edit or delete a schedule?
Yes. Open the schedule action menu and choose Edit, Duplicate, or Delete. Duplicate lets you change the date or time before saving a new schedule.
See schedule managementHow do I repeat the same schedule on another date?
Open the schedule action menu and choose Duplicate. ClockNeXt copies the company, times, and note into a new schedule form. Select the new date, make any changes, and save.
See how to duplicate schedulesWill ClockNeXt remind me before a scheduled shift?
Yes on the installed mobile app. When Schedule Reminders is enabled, the phone schedules local notifications one hour before the shift, five minutes before clock-in, and at the planned end time to remind you to clock out. If a started scheduled shift is still active after its planned end time, ClockNeXt can remind you again after 5, 15, 30, and 60 minutes. Reminders update when you edit the schedule and are cancelled when you delete, start, end, or complete the schedule.
See how schedule reminders workWill schedule reminders work on web or PWA?
No, not as reliable schedule push notifications. ClockNeXt does not send work schedules to the backend, so web and PWA do not have server-side shift reminders. Use the installed mobile app for local schedule reminders.
See the web and PWA reminder limitWill mobile schedule reminders work when ClockNeXt is closed?
Yes. Android or iOS stores the local reminder, so the mobile app does not need to remain open. Notifications must be allowed in the device settings, and uninstalling the app removes its reminders.
Check reminder settingsHora tracking
Registrar y corregir turnos
Cómo registrar entrada and registrar salida?
Open Tracker, select the company, add an optional note, and tap Clock In. Return to Tracker and tap Clock Out when the shift ends. If today's Schedule has a planned shift, use Start now to clock in from that scheduled shift and End now to clock out.
See the Seguimiento instructionsQué if I forgot to registrar entrada or entered the wrong hora?
Abre Historial. You can agregar a completed turno manually or editar an existente turno before calculating ganancias or exporting a informe.
Ver cómo gestionar el historial de turnosCan I copy a completed shift to another date?
Yes. In History, tap the duplicate icon on an ended shift. The new form keeps the same company, start time, end time, and note. Change the date or times, then save the new shift.
See History controlsWhy is my Historial page empty?
If you have multiple companies, select the company whose shifts you want to see. A single company is selected automatically. Also reset the date filter if the selected period excludes your shifts.
Ver filtros y controles del historialWages
Rates and earnings
Cómo ClockNeXt calcular domingo and festivo pay?
Public holidays use the country selected in Settings. Each company keeps its own Sunday and public-holiday multipliers. A 2.00x multiplier doubles the base hourly rate for eligible hours. If both rules apply at once, ClockNeXt uses the higher multiplier rather than multiplying twice.
Ver la configuración salarial de domingos y festivosHow do descansos no pagados affect my estimación salarial?
A break rule tells ClockNeXt when to remove unpaid time. For example, "longer than 6 hours, remove 30 minutes" changes a 7-hour shift to 6 hours 30 minutes of paid base time.
Ver la configuración de reglas de descansoCan evening, night, and late-night extras have different weekend rates?
Yes. Edit the company, open each timed extra, choose its start and end time, and enter separate rates for Mon-Fri, Saturday, and Sunday.
See timed-extra setupWhat happens to wage rules after midnight?
At 00:00, ClockNeXt starts a new calendar day. The hours after midnight use the next day's weekday or weekend extra rate and its Sunday or public-holiday rule. For example, Saturday 22:00 to Sunday 02:00 uses Saturday rates before midnight and Sunday rates after midnight.
See the midnight exampleWhere do I change the country used for public holidays?
Open Settings and change Country. That one country setting controls the public-holiday calendar for every company, so there is no separate wage-rule country inside Edit Company.
See regional settingsWhy can I not open Ganancias?
Open Earnings, choose a company or all companies, select a date range, and review gross pay, deductions, net pay, and detailed wage breakdowns.
Ver cómo funcionan las gananciasWhy are no ganancias shown after I open the Ganancias page?
Selecciona a fecha range that contains completed turnos. You can then filter by one empresa or review all empresas.
Ver el flujo de gananciasCan I import worked shifts into Earnings from an image or PDF?
Yes. Choose Import Shifts in Earnings and select an image or PDF. ClockNeXt scans the file for worked shifts, which must be linked to a company before they are saved to History. Earnings and Reports can then use them.
See how to import shifts into EarningsInformes y planes
Exportaciones, suscripciones y uso compartido
Cómo create a informe for my empleador?
Abre Informes, selecciona the empresa and fecha range, confirm the totals, and elige an disponible exportar option.
See the informe-exportar stepsWhy is exportación a Excelar or informe sharing deshabilitado?
These actions require a selected company, a selected date range, and shifts in that range. Report sharing also requires a supervisor email in the selected company settings.
Ver requisitos de informesDatos y cuenta
Copias de seguridad, notificaciones y referidos
Están mis turnos automatically stored in my online cuenta?
No. Work records, schedules, clients, wage rules, earnings settings, and report data stay local by default. Account sync handles account-level information only and does not replace a local-data backup.
Ver instrucciones de copia de seguridad y restauraciónCómo move my ClockNeXt datos to another teléfono?
Use copia de seguridad local datos in Configuración, guardar the file to cloud or file storage, then install ClockNeXt on the other teléfono and use restaurar local datos.
Ver la guÃa de transferencia de datosCuando do I find messages from ClockNeXt?
Open Notifications from the drawer. Pull down to refresh, mark messages as read, delete one message, or clear the inbox. Broadcast messages are shown as coming from ClockNeXt Team.
Ver la guÃa de notificacionesCómo invite someone with my código de referido?
Abre Referidos to ver your unique code and link, then use compartir or copiar.
Ver cómo funcionan los referidos