Häufig gestellte Fragen

Kurze Antworten mit detaillierten Anweisungen, wenn Sie sie brauchen.

Öffnen Sie a question for the short answer. Each answer links to the relevant part of the How to Use guide for complete setup or navigation steps.

Erste Schritte

Konto und Ersteinrichtung

Was sollte ich einrichten, bevor ich meine erste Schicht erfasse?

Verifizieren Sie your Konto, set your country, currency and language, add your first Unternehmen, enter its Lohn rules, and create a lokal-Daten Sicherung.

Checkliste für die Ersteinrichtung ansehen
Wo befindet sich das Navigationsmenü der App?

Tippen Sie nach dem Anmelden auf das Menüsymbol oben links. Das Seitenmenü enthält alle Hauptbereiche, den Schalter für das dunkle Design und Abmelden.

Navigationsanleitung ansehen
Will my selected language work without an internet connection?

Yes. ClockNeXt loads the last downloaded catalog from the device at startup. When online, it refreshes the selected language once in the background. Changing language requires a connection the first time that catalog is downloaded.

See language settings
Warum muss ich vor dem Einstempeln ein Unternehmen hinzufügen?

Each Schicht must belong to a Unternehmen so ClockNeXt can apply the correct hourly rate, break rules, allowances, and Sunday or holiday pay.

Erfahren Sie, wie Sie ein Unternehmen konfigurieren
Kann ich ClockNeXt für mehr als einen Arbeitgeber verwenden?

All features are free, including multiple companies, schedule, OCR imports, earnings tools, reports, and local backup.

Unternehmenseinrichtung und Planlimits ansehen
Why is there no company selector on some pages?

When only one company is registered, ClockNeXt selects and displays it automatically. The company selector appears when two or more companies are available.

See how app navigation works

Scheduling

Planning and importing upcoming shifts

How do I add an upcoming work schedule?

Schedule is available for free. Open Schedule and choose Add manually. If you have multiple companies, select one; a single company is used automatically. Enter the date, start time, end time, and an optional note, then save it.

See the Schedule instructions
Why is Schedule locked?

Schedule is free. Open Schedule from the menu to use manual scheduling, OCR imports, duplication, completion, and reminders.

See Schedule access and setup
Can I import a schedule from a picture or PDF?

Yes. Open Schedule, select a company, and choose Import with OCR. Scan a gallery image, camera photo, or PDF, then review and correct every result before saving. On mobile, ClockNeXt reads the image with the device OCR engine. On web and PWA, it uses browser OCR, then both paths use the same schedule parser.

See the OCR schedule-import steps
When does a schedule move to History?

After the planned end time passes, the Mark completed button appears. Tap it to move the schedule to worked-shift History. If you do not tap it, ClockNeXt moves ended schedules to History when the app next checks the local schedule list.

Learn how schedule completion works
Does a completed schedule count toward my earnings?

A pending schedule does not count. A schedule counts only after it has moved to History, either through Start now and End now, Mark completed, or the local automatic move after its end time.

See the difference between schedules and worked shifts
Can I edit or delete a schedule?

Yes. Open the schedule action menu and choose Edit, Duplicate, or Delete. Duplicate lets you change the date or time before saving a new schedule.

See schedule management
How do I repeat the same schedule on another date?

Open the schedule action menu and choose Duplicate. ClockNeXt copies the company, times, and note into a new schedule form. Select the new date, make any changes, and save.

See how to duplicate schedules
Will ClockNeXt remind me before a scheduled shift?

Yes on the installed mobile app. When Schedule Reminders is enabled, the phone schedules local notifications one hour before the shift, five minutes before clock-in, and at the planned end time to remind you to clock out. Reminders update when you edit the schedule and are cancelled when you delete, start, end, or complete the schedule.

See how schedule reminders work
Will schedule reminders work on web or PWA?

No, not as reliable schedule push notifications. ClockNeXt does not send work schedules to the backend, so web and PWA do not have server-side shift reminders. Use the installed mobile app for local schedule reminders.

See the web and PWA reminder limit
Will mobile schedule reminders work when ClockNeXt is closed?

Yes. Android or iOS stores the local reminder, so the mobile app does not need to remain open. Notifications must be allowed in the device settings, and uninstalling the app removes its reminders.

Check reminder settings

Zeiterfassung

Schichten erfassen und korrigieren

Wie stemple ich ein und aus?

Open Tracker, select the company, add an optional note, and tap Clock In. Return to Tracker and tap Clock Out when the shift ends. If today's Schedule has a planned shift, use Start now to clock in from that scheduled shift and End now to clock out.

Tracker-Anweisungen ansehen
Was, wenn ich vergessen habe einzustempeln oder die falsche Zeit eingegeben habe?

Öffnen Sie History. You can add a completed Schicht manually or edit an existing Schicht before calculating Einnahmen or exporting a Bericht.

Verwaltung des Schichtverlaufs ansehen
Can I copy a completed shift to another date?

Yes. In History, tap the duplicate icon on an ended shift. The new form keeps the same company, start time, end time, and note. Change the date or times, then save the new shift.

See History controls
Warum ist meine Verlaufsseite leer?

If you have multiple companies, select the company whose shifts you want to see. A single company is selected automatically. Also reset the date filter if the selected period excludes your shifts.

Filter und Steuerungen im Verlauf ansehen

Löhne

Rates and earnings

Wie berechnet ClockNeXt Sonntags- und Feiertagsvergütung?

Public holidays use the country selected in Settings. Each company keeps its own Sunday and public-holiday multipliers. A 2.00x multiplier doubles the base hourly rate for eligible hours. If both rules apply at once, ClockNeXt uses the higher multiplier rather than multiplying twice.

Einrichtung für Sonntags- und Feiertagslohn ansehen
Wie wirken sich unbezahlte Pausen auf meine Lohnschätzung aus?

A break rule tells ClockNeXt when to remove unpaid time. For example, "longer than 6 hours, remove 30 minutes" changes a 7-hour shift to 6 hours 30 minutes of paid base time.

Einrichtung der Pausenregeln ansehen
Can evening, night, and late-night extras have different weekend rates?

Yes. Edit the company, open each timed extra, choose its start and end time, and enter separate rates for Mon-Fri, Saturday, and Sunday.

See timed-extra setup
What happens to wage rules after midnight?

At 00:00, ClockNeXt starts a new calendar day. The hours after midnight use the next day's weekday or weekend extra rate and its Sunday or public-holiday rule. For example, Saturday 22:00 to Sunday 02:00 uses Saturday rates before midnight and Sunday rates after midnight.

See the midnight example
Where do I change the country used for public holidays?

Open Settings and change Country. That one country setting controls the public-holiday calendar for every company, so there is no separate wage-rule country inside Edit Company.

See regional settings
Warum kann ich Einnahmen nicht öffnen?

Earnings is free. Open Earnings from the menu to view wage calculations, allowances, deductions, and reports.

Funktionsweise von Einnahmen ansehen
Warum werden nach dem Öffnen der Einnahmen-Seite keine Einnahmen angezeigt?

Wählen Sie a date range that contains completed Schichten. You can then filter by one Unternehmen or review all Unternehmen.

Einnahmen-Arbeitsablauf ansehen
Can I import worked shifts into Earnings with OCR?

Yes. Earnings uses the same OCR parser as Schedule, but imported worked shifts must be linked to a company and are saved into History. Once they are in History, Earnings and Reports can use them.

See Earnings OCR import

Berichte und Pläne

Exporte, Abonnements und Teilen

Wie erstelle ich einen Bericht für meinen Arbeitgeber?

Öffnen Sie Reports, auswählen the Unternehmen and date range, confirm the totals, and wählen an available exportieren option.

Schritte zum Berichtsexport ansehen
Was ist in Basic im Vergleich zu Standard verfügbar?

All ClockNeXt features are free, including multiple companies, schedule, OCR import, Excel export, and richer earnings tools.

Planübersicht ansehen
Do I need a trial or subscription?

No trial is required. ClockNeXt features are now free.

Abonnementeinstellungen ansehen
Warum ist der Excel-Export oder die Berichtfreigabe deaktiviert?

Diese actions require active Standard access. Report sharing also requires a supervisor E-Mail in the selected Unternehmen's Einstellungen.

Berichtsanforderungen ansehen
Wo kann ich Standard abonnieren oder erneut abonnieren?

Öffnen Sie Settings and use Open ClockNeXt or Resubscribe to Standard. The screen also displays the current Abonnement status and end date.

Abonnementeinstellungen ansehen

Daten und Konto

Sicherungen, Benachrichtigungen und Empfehlungen

Are my Schichten automatically stored in my online Konto?

No. Work records, schedules, clients, wage rules, earnings settings, and report data stay local by default. Account sync handles account-level information only and does not replace a local-data backup.

Anweisungen zu Sicherung und Wiederherstellung ansehen
Wie übertrage ich meine ClockNeXt-Daten auf ein anderes Telefon?

Verwenden Sie Backup Local Data in Settings, save the file to cloud or file storage, then install ClockNeXt on the other phone and use Restore Local Data.

Anleitung zur Datenübertragung ansehen
Wo finde ich Nachrichten von ClockNeXt?

Open Notifications from the drawer. Pull down to refresh, mark messages as read, delete one message, or clear the inbox. Broadcast messages are shown as coming from ClockNeXt Team.

Benachrichtigungsanleitung ansehen
Wie lade ich jemanden mit meinem Empfehlungscode ein?

Öffnen Sie Referral to view your unique code and link, then use Share or Copy.

Funktionsweise von Empfehlungen ansehen